As a 20 year wireless customer, I have lived through Bellsouth mobility, cingular and now at&t. I am a business account customer and have 3 lines, and close to a $300 bill monthly The service and the customer service deteriorates as the days wear on Most recently, I ‘upgraded’ my phone to a new model [...]
When a Merchant is online or catalog only, all they have to build a reputation is their customer service. My experience this week was a very frustrating one, and an unfortunate experience for the merchant, from whom I will never shop again! After trying to make an online purchase of a birthday gift for my father, whose [...]
In my circle of family and friends, I am known as the ‘killer customer’. What this means is that I know how to get what I want when speaking to a customer service issue! My family would marvel at how I would call my cell phone company to air a complaint, and end up with [...]