Thanks for the Chicken!

When a Merchant is online or catalog only, all they have to build a reputation is their customer service.  My experience this week was a very frustrating one, and an unfortunate experience for the merchant, from whom I will never shop again!

After trying to make an online purchase of a birthday gift for my father, whose birthday is next Sunday, I encountered error messages for 3 days.  Finally, I decided to call the Customer (non) Service number.  The Merchant is in Florida.  I was routed overseas to Customer Service nightmare world.  I shared my issue, and was informed that they were aware of the online glitch.  I offered to place the order on the phone, with the caveat being that they get the item there at the same time as if it were placed 3 days earlier.  (Meaning upgraded shipping at no extra cost).  After 10 minutes of ‘checking with the supervisor’ I was told no way!

What I proceeded to do, was google the name of the item.   I found it at another vendor for 20% less!  Not only did I purchase it, but I added 3 other items to the order.  Sad for the original Merchant, not only did they lose my order, but they lost any chance at me ever being a customer again!