AT&T has the worst customer service
As a 20 year wireless customer, I have lived through Bellsouth mobility, cingular and now at&t. I am a business account customer and have 3 lines, and close to a $300 bill monthly
The service and the customer service deteriorates as the days wear on
Most recently, I ‘upgraded’ my phone to a new model nokia
The phone I received had to be completely reprogrammed, which took 2 hours, and then the customer service (ha ha that’s a laugh) person activated the WRONG sim card.
When I received my first call on the new phone, neither I nor my caller could hear each other. the reception was 5 bars, but the sound was fuzzy and cut in and out for both parties.
A call to at&t was the other side of infuriating!
‘Dwayne’ told me to take it to a store and exchange it. the stores in my area have 3 hour waits on the weekend
I asked for the supervisor, for whom I waited 10 minutes. when ‘Alicia’ got on the line, she told me she could send me a new phone, but #1 I would have to pay for it until they received this one back, and #2 it would take 5 business days to get the phone to me unless I wanted to pay for express shipping
After 30 minutes of haggling, she finally agreed to send the phone without charging me, but I still had to wait 5 business days.
It blows my mind, how we accept inferior products, inferior service and then are abused by so called ‘policies’ by customer service reps.
There has to be a change!